Frequently Asked Questions
Everything you need to know about your Aje experience.
What is the standard shipping timeframe for orders?
Domestic orders are typically processed within 1-2 business days, with standard delivery taking 3-5 business days. International shipping times vary by location, generally arriving within 7-10 business days.
What is your return policy for online purchases?
We accept returns on full-priced items within 14 days of delivery. Items must be in their original condition, unworn, and with all tags attached. Please note that sale items are eligible for store credit only unless marked as final sale.
How do I determine my correct size in Aje garments?
We provide a detailed size guide on every product page. As our designs often feature unique silhouettes and volume, we recommend checking the specific measurements or contacting our concierge for styling advice.
Do you offer international duties and taxes pre-paid?
For most international destinations, duties and taxes are calculated at checkout so there are no additional fees upon delivery. If your region does not support this, you will be responsible for local customs charges.
Can I modify or cancel my order after it has been placed?
To ensure rapid delivery, our warehouse begins processing orders immediately. Therefore, we are unable to cancel or modify orders once they are confirmed. You may initiate a return once the package arrives.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible payment options including Afterpay and Klarna for eligible regions.